Shipping and return policies for ENTKUNSTUNG

Shipping Info
We offer shipping via the Austrian mail service.
Standard Post Shipping.

Purchased goods may be subject to customs clearance, import duty, and other related charges on entry to the country of delivery. However, these charges are not included in our shipping fees. As a general rule, customers are responsible for liaising with their local delivery company for the settlement of these charges. Each country/region has its own policy outlining their preferred method of payment, and the amount of import duty or any other charges to be paid; therefore, Entkunstung kindly requests that customers contact the appropriate authorities at the country of delivery for more detailed information.

Shipping cost will be calculated based on the delivery area and weight. It will be displayed during the checkout process, before you confirm payment.
Return Policy
Returns will only be accepted on products that are damaged on arrival. If you receive a damaged product you must immediately return it with the shipper (do not sign for it) and notify Entkunstung via email: mail@entkunstung.com

All postage and insurance costs are the responsiblity of the buyer. We recommend that you return the product via registered post and that you prepay all postage. You as the buyer assume any risk of lost, stolen or damaged goods during transit. We advise you use registered post and take out insurance with your shipping or postal carrier.